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Interested in knowing what requires prior authorization? Click Here
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How do I submit a new request for Diabetic Self Education? Click Here
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Click here for Atrezzo portal access Click the above link to access the provider portal which allows your staff to submit prior authorization requests at their convenience 24 hours/day; 7 days a week. Our portal allows you to communicate directly with the utilization review staff, attach medical records, check the status of each request, and in some cases, receive immediate determination notification at the time of completion – all in the same record.
Enhanced IVR Self-Service: Case Status Access During and After Business Hours
As part of our ongoing commitment to modernize systems and enhance service delivery, we’re excited to share an additional enhancement to our current IVR capabilities.
Current IVR includes:
Current IVR includes:
Caller Authentication & Case Status Inquiries – Callers can verify their identity and access real-time case updates without waiting on hold.
Expanded Provider Access – Providers can check the real-time status of submitted requests, including approved, denied, pending, or void, regardless of submission method.
Streamlined Support – After receiving case details, providers can choose to speak with a representative for additional assistance.
Expanded Provider Access – Providers can check the real-time status of submitted requests, including approved, denied, pending, or void, regardless of submission method.
Streamlined Support – After receiving case details, providers can choose to speak with a representative for additional assistance.
We have now further enhanced the IVR to expand self-service availability beyond regular business hours. Providers can check the status of their requests through the IVR during business hours or after hours, providing greater flexibility and access when they need it.
All case status inquiries will be automatically documented with the date, time, and case details for accuracy and transparency.
All case status inquiries will be automatically documented with the date, time, and case details for accuracy and transparency.
Acentra Health utilizes licensed, evidence-based, nationally recognized clinical criteria, including InterQual® and Milliman Care Guidelines (MCG), to support consistent and appropriate medical necessity determinations.